A Billing Service Manager oversees the entire billing cycle of a company to ensure accuracy, timeliness, and compliance. This role involves managing the billing team, verifying invoices, coordinating with internal departments, and improving financial processes to support smooth cash flow. The manager ensures customer accounts are properly maintained, payments are collected on time, and any billing-related issues are resolved quickly and professionally.

Key Responsibilities

• Lead and supervise the billing team to deliver accurate and timely invoicing.
• Oversee end-to-end billing operations including invoice generation, verification, and dispatch.
• Maintain customer accounts, update financial records, and track outstanding balances.
• Ensure compliance with company policies, tax regulations, and financial guidelines.
• Review billing reports, identify discrepancies, and ensure quick resolution.
• Coordinate with sales, finance, operations, and customer service teams for smooth billing flow.
• Monitor payment status, follow up on overdue invoices, and improve collection efficiency.
• Implement process improvements to reduce errors and speed up billing cycles.
• Prepare periodic financial and billing performance reports for management.
• Manage billing software, tools, and data accuracy.
• Handle escalated customer queries and provide professional support.