A Front Office Associate would greet guests, manages reservations, checks guests in and out, and provides general information about the hotel and its services. They also handle phone calls, process payments, and assist with other administrative tasks. Key Responsibilities: Guest Relations: Greeting guests, checking them in and out, and providing information about the hotel's services and local attractions. Reservation Management: Handling phone and online reservations, confirming bookings, and making changes to existing reservations. Check-in/Check-out: Processing guest check-ins and check-outs, assigning rooms, and ensuring a smooth transition for guests. Payment Processing: Processing payments for guest stays, including cash, credit cards, and other forms of payment. Administrative Tasks: Managing phone calls, answering guest inquiries, maintaining records of guest stays, and assisting with other administrative duties. Problem Solving: Assisting guests with requests, resolving issues, and escalating concerns to appropriate personnel. Sales and Upselling: Promoting hotel services, amenities, and packages to guests. Customer Service: Providing friendly and efficient customer service to all guests, ensuring a positive experience. Essential Skills: Communication: Excellent verbal and written communication skills, including the ability to speak clearly, be polite, and handle customer inquiries effectively. Organizational: Strong organizational skills, with the ability to manage multiple tasks, keep accurate records, and maintain a tidy and organized front desk. Problem-Solving: Ability to handle guest issues, resolve problems, and escalate concerns to appropriate personnel. Customer Service: Strong customer service skills, including the ability to be friendly, helpful, and responsive to guest needs. Computer Skills: Proficiency in using hotel management software, including check-in/check-out procedures, reservation management, and payment processing.