Key Responsibilities:

• Sales & Customer Service
• • Achieve and exceed monthly sales targets and KPIs.
  • Deliver exceptional service to high-value clients and maintain long-term customer relationships.
  • Handle client queries, complaints, and special orders with professionalism.
• Team Leadership
• • Recruit, train, supervise, and motivate store staff.
  • Conduct regular team meetings and performance reviews.
  • Develop a strong sales culture within the team.
• Operations Management
• • Ensure the store runs smoothly and efficiently.
  • Maintain stock levels, manage inventory control, and handle stock audits.
  • Coordinate with vendors and head office for new stock and collections.
• Visual Merchandising
• • Ensure the store layout and displays align with brand aesthetics.
  • Implement seasonal and promotional setups.
• Security & Compliance
• • Ensure store complies with all safety, security, and legal regulations.
  • Train staff on jewelry handling, product knowledge, and anti-theft procedures.